The Directorate of Immigration is grappling with a backlog of 15,000 incomplete passports due to errors made by applicants during the application process. Simon Peter Mundeyi, spokesperson for the Ministry of Internal Affairs, revealed this during a press briefing in Naguru on November 18, 2024.
Mundeyi noted that common mistakes such as incorrect personal details, mismatched information, and submission of incomplete documents are among the primary reasons for the delays. He urged applicants to exercise caution and accuracy when filling out passport forms to avoid further disruptions.
“These errors not only delay individual applications but also strain our processing systems, making it harder to serve the increasing number of Ugandans seeking travel documents,” Mundeyi said.
To alleviate some challenges faced by travelers, the ministry is encouraging those without passports to apply for certificates of identity, which are valid for travel within East African Community countries. Priced at 40,000 Ugandan shillings, the certificates can be issued upon presentation of a national ID or proof of Ugandan citizenship.
Meanwhile, Mundeyi reiterated the ministry’s advice for Ugandans traveling to Kenya and Rwanda to ensure they carry valid identification. He warned against relying on expired national IDs, as these are no longer accepted at borders and could lead to additional complications.
The government has extended the validity of national IDs expiring in 2024 by an additional year, as announced by Internal Affairs State Minister Gen. David Muhoozi in August. However, travelers are encouraged to renew their IDs at the National Identification and Registration Authority (NIRA) to avoid last-minute inconveniences.
Mundeyi also cautioned the public against falling victim to fraudulent services promising expedited passport processing, emphasizing the importance of using official channels. The ministry is taking steps to streamline its processes, but applicants must also play their part by providing accurate and complete information.